Senior Quality Analyst

6 days ago


Taguig, National Capital Region, Philippines Citigroup Full time

Job Summary

We are seeking a highly skilled Quality Assurance Analyst 1 to join our team in CBPS. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our services and identifying areas for improvement. If you are passionate about quality assurance and customer satisfaction, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Stay Current on Industry Trends: Stay up-to-date on industry trends and best practices in quality assurance to ensure that our services meet the highest standards.
  • Collaborate with Colleagues: Work closely with colleagues across departments to provide input on training and development needs and evaluate subordinates' performance.
  • Evaluate Performance: Evaluate the performance of subordinates and make recommendations for promotions, pay increases, or terminations.
  • Apply Knowledge of Business Operations: Apply your understanding of how our business operates to make informed decisions and resolve problems.
  • Solve Complex Problems: Make evaluative judgments to solve complex problems based on analysis of factual information and guided by precedents.
  • Ensure Quality of Tasks: Ensure that tasks provided by yourself and others on the team meet high standards of quality.
  • Communicate Effectively: Exchange ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
  • Assess Risk: Appropriately assess risk when making business decisions and demonstrate consideration for Citigroup's reputation and safeguarding its clients and assets.

What We Offer

We offer a competitive salary package and a range of benefits to support your well-being and career development, including:

  • HMO Health Insurance: Enjoy comprehensive health insurance coverage from day one, including access to a wide network of healthcare providers.
  • Life Insurance: Receive life insurance coverage from day one, providing peace of mind for you and your loved ones.
  • Retirement Plan: Contribute to our retirement plan and enjoy the security of knowing you're building a nest egg for your future.
  • Transportation Allowance: Receive a transportation allowance to help offset the costs of commuting to work.
  • Rice Allowance: Enjoy a rice allowance as part of our commitment to supporting your overall well-being.
  • Medical and Dental Allowance: Receive a medical and dental allowance to help cover the costs of essential healthcare services.
  • Shift Differential: Enjoy shift differential pay for working non-traditional hours.
  • Tuition Fee Reimbursement: Get reimbursement for tuition fees related to your professional development.
  • Bereavement Assistance: Receive bereavement assistance in times of need.
  • Total Leaves Credits: Enjoy a total of 35 leaves credits per year, allowing you to balance work and personal responsibilities.

Requirements

  • Microsoft Office Skills: Possess solid skills in Microsoft Office suite (e.g., Word, Excel, Outlook).
  • Customer Solutions Experience: Have experience as a Customer Solutions Officer or possess Product, Process, and Policy Mastery.
  • Process Control Experience: Have previous experience as a Process Control Officer (Intermediate Level) or similar banking/audit experience.

Education

  • Bachelor's Degree: Hold a Bachelor's/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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