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Senior Quality Analyst

2 weeks ago

Taguig, National Capital Region, Philippines Genpact Full time

About the Role

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We are looking for a Quality Standards Manager to lead our quality audit process and ensure that our Quality Analysts meet the highest standards of quality.

Key Responsibilities

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  • Audit Quality Analysts' work to ensure consistency and alignment with client standards and expectations.
  • Develop and implement quality guidelines and policies to maintain high standards of quality.
  • Collaborate with cross-functional teams to identify areas for improvement and develop strategies to address them.

Requirements

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  • Proven experience in quality auditing and assurance, preferably in a BPO environment.
  • Strong knowledge of quality standards and best practices.