Quality and Service Improvement Analyst

About the RoleThis role is responsible for ensuring the highest level of quality in all transactions processed by the team. The successful candidate will be a subject matter expert in quality processes and procedures.ResponsibilitiesConduct regular quality audits to monitor transactions and identify areas for improvement.Develop and implement process...

Join Our Team:Tech Mahindra is a dynamic and fast-paced organization that offers exciting career opportunities for professionals who share our passion for innovation and excellence.BPO Quality Analyst Job Details:We are seeking a skilled BPO Quality Analyst to join our team. The successful candidate will be responsible for ensuring the quality of our call...

Position: Quality AnalystJob Overview:We are seeking a highly motivated and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring that our products meet the highest standards of quality and functionality. You will play a critical role in the development process, working closely with our development team...

Company DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Analyst's key focus is to evaluate transactions...

Job SummaryWe are seeking a skilled Quality Compliance Analyst to join our team at EXL Service Philippines, Inc. The successful candidate will be responsible for monitoring transactions as per process guidelines and driving continuous improvement and process-related initiatives.Key ResponsibilitiesMonitor transactions to ensure compliance with process...

Job DescriptionAs a Quality Analyst at Sutherland, you will oversee performance and service quality, ensuring customer satisfaction. Your key responsibilities include:Defining Sutherland's reputation by managing performance and service quality.Strengthening relationships through effective communication with clients and team members.Providing timely and...

Company Description:Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate...

Basic FunctionMonitoring of transactions as per process guidelinesDrive Continuous Improvement and process-related initiatives.Essential FunctionsMonitor transactions as per targets and guidelines.Provide coaching and feedback to consultants following audits.Prepare quality presentations and reports as per requirement.Collecting and analyzing trends and...

Oversees quality assurance processes to ensure compliance with standards and operational efficiency. They develop testing strategies, monitor performance metrics, and lead the QA team in identifying and resolving defects. Additionally, they collaborate with stakeholders to improve workflows, maintain documentation, and ensure consistent quality in products...

Job DescriptionQuality Analyst in this role get to:Define the company's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep management updated: Relay...

Non-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...

About the Role">We are looking for a Quality Standards Manager to lead our quality audit process and ensure that our Quality Analysts meet the highest standards of quality.Key Responsibilities">Audit Quality Analysts' work to ensure consistency and alignment with client standards and expectations.Develop and implement quality guidelines and policies to...

Responsibilities:As a Process Excellence Manager at EXL Service Philippines, Inc., you will be responsible for designing new processes for QC functioning to meet client-specific requirements, facilitating migrations to ensure seamless setup of quality compliance, and leading significant process improvement projects.You will work closely with clients and...

About TASQ Staffing SolutionsWe are seeking a highly skilled Quality Improvement Specialist to join our team. In this role, you will be responsible for designing and implementing processes that drive quality and efficiency.Key Responsibilities:Design and implement process improvements to increase efficiency and reduce wasteDevelop and deliver training...

Required Skills and QualificationsAt least 5 years' professional experience in a Quality / Process Improvement / Operational Excellence/Training function in a shared services environment, preferably on a global teamProven track record of successfully identifying and implementing process improvementsExcellent communication and collaboration skillsAbility to...

Summary:The Training and Quality Analyst is responsible for training and quality analysis, working closely with both onshore and offshore managers to ensure high training and quality standards for assigned portfolios/teams. This role involves identifying process gaps, conducting training, and ensuring compliance with quality expectations.Key...

We're seeking a highly skilled Business Process Analyst to join our team at Canon Business Services Centre Philippines. As a key member of our organization, you'll be responsible for identifying opportunities for process improvement and developing effective solutions to enhance business performance.Key ResponsibilitiesConduct thorough analysis of business...

Responsibilities:This role involves delivering high-quality customer service to clients by offering a remarkable phone and digital banking experience.The Service Analyst 1 position requires:Providing research and compliance advice to sales force team members, ensuring accuracy and adherence to regulatory requirements.Preparation of written and verbal reports...

We are looking for a talented Customer Service and Credit Analyst to join our team at Addforce Human Resource Solution Inc. As a Customer Service and Credit Analyst, you will be responsible for handling customer requests and complaints, while analyzing credit risk management and ensuring compliance with established guidelines.Key ResponsibilitiesAnalyze...

About the Role:We are looking for an experienced Operational Improvement Lead to join our team at EXL Service Philippines, Inc. The successful candidate will be responsible for driving process improvements, ensuring compliance with quality standards, and mentoring colleagues on quality tools and concepts.The ideal candidate will have a strong background in...