Client Care Coordinator

12 hours ago


Tarlac City, Central Luzon, Philippines beBeeCoordinator Full time $86,032 - $114,840
Job Title: Client Care Coordinator

We are seeking an experienced Client Care Coordinator to join our team. As a key member of our operational nerve center, you will play a vital role in ensuring seamless experiences for our clients.

Key Responsibilities:
  • Coordinate real-time caregiver-client scheduling and matching based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within Service Level Agreements (SLAs).
  • Manage scheduling software with up-to-date client and caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Collaborate with care managers and the back office for incident reporting and staff follow-ups.
  • Identify and resolve gaps in caregiver coverage by working cross-functionally.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.
Requirements:
  • At least 5 years of experience in home health/homecare scheduling or patient coordination.
  • Proficiency in scheduling platforms like ClearCare, AlayaCare, AxisCare, or equivalent.
  • Excellent written and spoken English language skills.
  • Strong organizational and time management skills under shifting priorities.
  • Familiarity with HIPAA-compliant behavior and U.S. healthcare data protocols.

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