Senior Operations Manager
3 weeks ago
Key Responsibilities:
- Supervise a team of Coordinators to ensure seamless service delivery.
- Provide domain knowledge and expertise to drive end-to-end service delivery.
- Identify areas for improvement and implement changes to enhance service quality.
- Manage resources effectively to ensure continuity of delivery and high-quality service.
- Develop and coach team members to enhance their skills and capabilities.
- Monitor and improve service delivery processes to maximize efficiency.
Requirements:
- At least 2 years of experience as a Team Leader in a BPO industry.
- 2+ years of healthcare call center and/or customer service experience required.
- Active RN license not required.
- Excellent communication and interpersonal skills.
- Ability to work onsite in Cebu City.
- Good attendance record from previous account.
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