Senior Operations Manager

3 weeks ago


Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time

Key Responsibilities:

  • Supervise a team of Coordinators to ensure seamless service delivery.
  • Provide domain knowledge and expertise to drive end-to-end service delivery.
  • Identify areas for improvement and implement changes to enhance service quality.
  • Manage resources effectively to ensure continuity of delivery and high-quality service.
  • Develop and coach team members to enhance their skills and capabilities.
  • Monitor and improve service delivery processes to maximize efficiency.

Requirements:

  • At least 2 years of experience as a Team Leader in a BPO industry.
  • 2+ years of healthcare call center and/or customer service experience required.
  • Active RN license not required.
  • Excellent communication and interpersonal skills.
  • Ability to work onsite in Cebu City.
  • Good attendance record from previous account.


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