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Senior Operations Manager for CEBU Site

1 month ago

Mandaue City, Central Visayas, Philippines TORCH Solutions Full time
Senior Operations Manager for CEBU Site

We are seeking a highly skilled Senior Operations Manager to lead our CEBU team. The ideal candidate will have a proven track record of success in supervisory roles, with a strong background in customer service and team management.

Key Responsibilities:
  • Oversee day-to-day operations and ensure seamless delivery of services
  • Develop and implement strategies to improve customer satisfaction and team performance
  • Provide coaching and feedback to team members to enhance their skills and knowledge
  • Conduct regular performance reviews and evaluations to identify areas for improvement
  • Collaborate with the Operations Manager to drive business growth and expansion
Requirements:
  • At least 2-3 years of supervisory experience in a BPO/KPO setup
  • Proven leadership skills and functional knowledge in BPO/KPO
  • Excellent oral and written communication skills
  • Strong interpersonal skills and ability to work with diverse teams
  • Customer-oriented with a focus on delivering exceptional service

Interested candidates should possess a strong passion for customer service and team leadership. If you are a motivated and results-driven individual with a proven track record of success, we encourage you to apply for this exciting opportunity.