Senior Quality Analyst
4 days ago
**Job Summary**
We are seeking a seasoned Sentiment Supervisor/ Quality Supervisor to lead our quality assurance efforts and drive business excellence. As a key member of our team, you will be responsible for implementing quality control measures, monitoring performance, and making recommendations for improvement.
**Responsibilities**
- Design and implement quality control programs
- Analyze data and identify trends
- Develop and maintain relationships with internal stakeholders
- Provide coaching and mentoring to team members
- Stay up-to-date with industry best practices
**Requirements**
- Bachelor's degree in any field with at least 2-3 years of experience as a Quality Analyst Supervisor
- Expertise in CSAT/NPS management and data analysis
- Strong communication and interpersonal skills
- Ability to work independently and collaboratively
-
Quality Analyst
4 weeks ago
Pasig, National Capital Region, Philippines HealthQuist Inc. Full timeHealthQuist is a revenue cycle management company that specializes in providing customized full-service medical billing to healthcare clients. We go above and beyond by offering additional benefits to maximize collections and increase efficiency among office staff. Our goal is to enable practices to focus on providing the best possible care to patients....
-
Quality Assurance Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Full Potential Solutions Full timeQuality Assurance Analyst | Spanish BilingualThis is a full-time, on-site role for a Quality Assurance Analyst | Spanish Bilingual, located in Pasig. The Quality Assurance Analyst will be responsible for ensuring the quality of calls of call center agents, including process improvement and root-cause analysis. The day-to-day tasks include, but are not...
-
Quality Control Analyst
2 weeks ago
Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeQuality Control AnalystWe are looking for a quality-focused Quality Assurance Audit Senior Analyst to join our team in Ortigas, Pasig City.Job Description: Analyze and improve quality control processes to ensure high-quality service delivery.Industry: Auditing and AccountingSet up: Hybrid (2-3x remote), main officeSchedule: Mon-Fri, dayshift, and...
-
Senior Quality Control Analyst
2 weeks ago
Pasig, National Capital Region, Philippines HealthQuist Inc. Full timeOur ApproachAt HealthQuist Inc., we take a proactive approach to quality management, identifying areas for improvement and implementing strategies to drive business excellence.We believe in empowering our employees to make decisions and take ownership of their work, fostering a collaborative and innovative work environment.Job DescriptionThis is a full-time...
-
Healthcare Quality Analyst
4 days ago
Pasig, National Capital Region, Philippines Med-Metrix, LLC Full timeAbout the RoleThe Quality Analyst will be responsible for ensuring that project-related quality processes are followed by denial analysts. This includes preparing detailed reports on audit findings and understanding quality requirements from both process and target perspectives.
-
Senior Quality Assurance Manager
2 weeks ago
Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeSenior Quality Assurance ManagerWe are looking for a highly skilled Quality Assurance Audit Senior Analyst to join our team in Ortigas, Pasig City.Job Description: Perform quality assurance audit services to ensure adherence to established standards and procedures.Industry: Auditing and AccountingSet up: Hybrid (2-3x remote), main officeSchedule: Mon-Fri,...
-
Quality Assurance Analyst
3 weeks ago
Pasig, National Capital Region, Philippines Stealth Monitoring Full timeStealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Analyst - Apprentice. Stealth's Quality Assurance Analyst is responsible for assessing the quality of the performance of Escalation Management Group. The QA will monitor calls and email responses to assess the quality of service provided.About the companyStealth...
-
Quality Assurance Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Stealth Monitoring Full timeStealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Analyst - Apprentice. Stealth's Quality Assurance Analyst is responsible for assessing the quality of the performance of the Escalation Management Group. The QA will monitor calls and email responses to assess delivery.About the companyStealth Monitoring is North...
-
Senior Analyst
3 weeks ago
Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeDirect HiringSenior Analyst, ERP SystemsWork setup: Fulltime onsite reportingLocation: Pasay CityWork Schedule: Morning ShiftSalary: up to 68,000 + complete benefitsQualifications:— Bachelor's Degree in Accounting, Business Information Systems, Computer Science or related discipline— Minimum 5 years of relevant experience as Business...
-
Senior Quality Analyst
3 days ago
Pasig, National Capital Region, Philippines Optum Full timeSenior Quality Analyst - Automation TestingOptumNegotiableOn-site - Pasig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy...
-
Service Quality Analyst
7 days ago
Pasig, National Capital Region, Philippines iSentia Full timeService Quality Analyst Job Description:iSentia is seeking a skilled Service Quality Analyst to join our team. As a key member of our Client facing team, you will be responsible for analyzing and improving our service quality processes to ensure exceptional client experiences.Main Responsibilities:Analyze customer feedback to identify areas for...
-
Lead Quality Analyst
3 days ago
Pasig, National Capital Region, Philippines Transcosmos Full timeAbout the RoleThe Lead Quality Analyst is accountable for developing and maintaining procedures and work instruction guides to support quality assurance efforts.You will collaborate with quality assurance associates and trainers to establish program evaluations and monitoring processes to improve quality performance across projects.
-
Quality Analyst
3 weeks ago
Pasig, National Capital Region, Philippines TaskUs Full timeQuality Analyst (Travel Account) | OrtigasApply locations Pasig, NCR, Philippines posted on Posted 24 Days Ago time left to apply End Date: January 11, 2025 (16 days left to apply) job requisition id R_2411_16693About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies,...
-
Quality Analyst
3 weeks ago
Pasig, National Capital Region, Philippines Med-Metrix, LLC Full timeJob DescriptionPosted Friday, March 28, 2025 at 4:00 PMJob PurposeThe Quality Analyst - Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement implementation...
-
Quality Control Analyst
2 weeks ago
Pasig, National Capital Region, Philippines Trec Pacific Corporation Full timeJob SummaryTrec Pacific Corporation is seeking a Quality Control Analyst to join our team.In this role, you will be responsible for monitoring and evaluating agents' calls, ensuring they meet our high standards.We require a college degree and at least 6 months of call center experience. You must also be willing to work onsite in Pasig City and able to start...
-
Quality Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Med-Metrix, LLC Full timeJob DescriptionPosted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PMJob PurposeThe Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...
-
Quality Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Med-Metrix Full timeJob DescriptionPosted Monday, March 17, 2025 at 4:00 PM | Expires Monday, April 28, 2025 at 3:59 PMJob PurposeThe Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement...
-
Quality Assurance Analyst
4 weeks ago
Pasig, National Capital Region, Philippines Trec Pacific Corporation Full timePasig, National Capital Region, PhilippinesQuality Assurance AnalystTrec Pacific Corporation Pasig, National Capital Region, Philippines1 week ago Be among the first 25 applicantsJob Purpose:Monitor and evaluate agents' calls. Handle all quality analysis and report based on specified policies and procedures.Specific Duties and Responsibilities:Monitor,...
-
Quality Analyst
2 weeks ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Senior Financial Analyst Position
1 week ago
Pasig, National Capital Region, Philippines Manila Klean Fuel Corp Full time**Overview of the Position:**We are looking for a highly skilled Senior Financial Analyst to join our team at Manila Klean Fuel Corp.The ideal candidate will have a strong background in finance and accounting, with experience in process improvements and a proven track record of delivering high-quality results.Responsibilities:The Senior Financial Analyst...