Customer Experience Ambassador

1 week ago


Magugpo Poblacion, Davao, Philippines Fair Trade Outsourcing Full time

We are seeking a highly skilled Customer Service Representative to join our team at Fair Trade Outsourcing. This is a fantastic opportunity for individuals who enjoy interacting with customers and resolving their issues in a professional and timely manner.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or chat, ensuring that customers feel valued and satisfied.
  • Respond to backorders, billing inquiries, cancellations, and other customer concerns in a prompt and courteous manner.
  • Utilize manufacturer resources to resolve product-related issues and provide accurate information to customers.
  • Process returns, exchanges, and refunds efficiently, addressing any complications that may arise.
  • Collaborate with internal teams to resolve shipping errors, offer substitutes for out-of-stock items, and provide basic technical support.
  • Manage wholesale inquiries and process payments accurately, maintaining a high level of precision and attention to detail.
Requirements:
  • A minimum of 6 months experience in customer-facing roles, preferably in retail operations or order processing systems.
  • Strong communication skills, both written and verbal, with the ability to convey complex information clearly.
  • Quick learner with excellent problem-solving abilities, capable of adapting to new situations and prioritizing tasks effectively.
  • Ability to work well in a team-oriented environment, fostering positive relationships with colleagues and contributing to a collaborative atmosphere.
  • Prior knowledge of retail operations or similar systems is a plus, but not mandatory.
Salary:

The estimated annual salary for this role is around $45,000 - $55,000, depending on location and experience. Fair Trade Outsourcing offers a competitive compensation package that includes opportunities for growth and professional development.



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