Customer Service Expert
15 hours ago
About the Role
As a customer service professional, you will be responsible for delivering exceptional service to clients. This is an excellent opportunity to join a collaborative and supportive team where your skills are valued, and your growth is supported.
Key Responsibilities:
- Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media in a thoughtful and high-quality manner that reflects our service standards.
- Assist Customers: Support customers with orders, shipping, product details, and returns while providing excellent problem-solving and communication skills.
Requirements:
- Proficiency in English: Both written and verbal proficiency is required.
- Experience: At least 1 year of customer service experience is necessary.
- Technical Skills: Experience with tools like Gorgias, Zendesk, or Shopify is a plus, as well as a personally owned PC or laptop with an i5 processor or equivalent and minimum 15 Mbps for both upload and download internet speed.
This role is perfect for those who are adaptable, solutions-oriented, and passionate about delivering exceptional customer experiences.
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