Remote Customer Support Role

3 days ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱48,000 - ₱72,000
Job Title:

Technical Support Specialist

Job Overview

MCI delivers tailored solutions to meet the diverse needs of its clients. As a skilled and customer-focused Technical Support Representative, you will provide technical assistance and troubleshooting support for various clients across industries.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Additional Requirements:
  • Candidates must have prior call center experience and reside within 80km of the office
  • Must be authorized to work in the country where the job is based
  • Willing to submit to a Level II background and/or security investigation with fingerprint and to drug screening. Offers are contingent on the results.
Benefits
  • Competitive starting compensation based on experience
  • HMO coverage plus a dependent
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
  • Dental coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Disinfection, safety measures in the workplace
Equal Opportunity Employer

MCI embraces differences and is an equal opportunity employer. All employment decisions are based on merit and qualifications. MCI does not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or any other characteristic protected by applicable laws.

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