Remote Customer Support Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱34,000 - ₱73,000
Customer Service Representative Role Overview

We are seeking highly skilled and enthusiastic individuals to support inbound and outbound customer service initiatives for our esteemed clients.

As a key member of our team, you will be responsible for handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with iconic brands. Strong proficiency in English, both written and spoken, is required.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Multitasking and self-management skills
  • Excellent interpersonal skills
Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and grow with employees over time. Starting compensation is based on experience, and we offer various benefits and incentives to support and reward our team members.

  • HMO Coverage plus dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events

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