
Remote Customer Support Representative
1 day ago
Customer Support Specialist
We are looking for a talented and friendly individual to join our team as a Customer Support Specialist. This is an exciting opportunity to work in a fully remote environment, providing exceptional support to our customers via chat, email, or phone.
Key Responsibilities
- Respond to customer inquiries in a professional and friendly manner, resolving issues efficiently and effectively.
- Handle product information, order tracking, returns, and account concerns with ease.
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support.
Requirements
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Comfortable working independently and handling multiple conversations at once.
- Empathetic, patient, and reliable when addressing customer concerns.
- Team-oriented with a strong work ethic and attention to detail.
Benefits
- A dynamic and supportive work environment.
- The opportunity to grow your career in a fully remote environment.
- A competitive salary and benefits package.
About Us
We believe that customer support is more than just answering questions — it's about building real trust with every interaction. Our ideal candidate is someone who loves helping others and wants to make a positive impact.
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