Succeed in Customer Support Roles

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱8,000,000
Customer Success Manager Job Description

About Volopay:

We are a fintech start-up that offers a cross-platform solution for financial operations. Our platform empowers businesses to manage, grow and succeed.

Job Summary:

Our company is seeking a dedicated and experienced Customer Success Manager to ensure exceptional service delivery to clients. As the Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members.

Key Responsibilities:

  • Manage overall relationship with assigned clients from Australia, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.
  • Work in the Australian time zone, and handle key accounts.
  • Liaise with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems.
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
  • Stay up-to-date on product development and the latest releases.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Keep up on trends, changes, and competitor actions that might affect the client.
  • Bring in new ideas and craft approaches to delight our customers.
Required Skills and Qualifications:

To succeed in this role, you should have:

  • 1 to 2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.
  • Significant experience in a customer-facing role. Experience in SaaS & Fintech industry would be beneficial.
  • Proactive approach to solve problems or improve processes within the company.
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps, when necessary).
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Passion for start-ups or dynamic environments.
Benefits:

At our company, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions.

Our culture is rooted in:

  • Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
  • Results: We're doers who overcome obstacles with a can-do attitude.
  • Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

We are looking for a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact. If you want to shape the future of our customer support operations, apply now to become our Customer Success Manager.

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