Customer Support Leadership Role

2 weeks ago

Imus, Calabarzon, Philippines beBeeLeadership Full time $100,800 - $121,200
Lead Customer Support Manager Opportunity

This key leadership position oversees a team of dedicated customer support engineers, ensuring exceptional customer experiences and high-quality service.

Responsibilities:

  • Manage a team of 10-12 customer support engineers to achieve optimal performance.
  • Maintain and improve support quality and service level agreements (SLAs).
  • Provide personalized career development opportunities for individual team members.
  • Ensure seamless customer journeys through collaboration with cross-functional teams.

The ideal candidate will possess excellent communication skills, technical expertise, and self-motivation, enabling them to work independently with minimal guidance.

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