Work-at-Home Bilingual Customer Service Representative
2 days ago
We are seeking a highly motivated and dedicated professional who is fluent in Spanish and English to deliver exceptional customer service from the comfort of their home.
This role involves handling inbound and outbound communications, resolving customer concerns, and providing accurate information. You will play a vital role in delivering outstanding customer experiences and ensuring timely and accurate responses.
Key Responsibilities:- Manage inbound and outbound calls with professionalism and empathy.
- Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
- Understand customer needs and resolve issues efficiently.
- Research internal systems to locate missing information and collaborate with other departments as needed.
- Follow client-specific scripts, policies, and procedures.
- Use technology platforms to complete tasks and maintain accurate records.
- Escalate unresolved concerns to supervisors when necessary.
- Ensure first-contact resolution through effective problem-solving.
- Maintain confidentiality and comply with data protection standards.
- Must be 18 years or older.
- High school diploma or equivalent.
- Fluent in Spanish and English (spoken and written).
- Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
- Typing speed of 40+ WPM with 95% accuracy.
- Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
- Strong written and verbal communication skills.
- Familiarity with Windows PC applications and ability to learn new systems.
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Experience with CRM platforms is a plus.
This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The ideal candidate is highly motivated and dedicated, with excellent interpersonal skills and the ability to multitask, self-manage, and adapt to change.
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