Customer Service Representative

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Overview

MCI specializes in delivering tailored solutions to meet diverse client needs, with a focus on excellence and innovation.

We're hiring Bilingual Customer Service Representatives to support inbound customer service, help desk, and back-office operations for commercial clients and public sector programs.

This role involves handling inbound inquiries, assisting with product and process-related questions, and troubleshooting basic technical issues while representing renowned brands.

Key Responsibilities
  • Handle inbound and outbound calls in a courteous and professional manner
  • Resolve customer issues using first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Utilize internal knowledge bases and training to answer questions confidently
  • Follow required scripts, policies, and confidentiality protocols
  • Educate supervisors when dealing with complex issues
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements
Candidate Qualifications

We welcome positive, driven applicants who are highly motivated and dedicated. The ideal candidates possess the following qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multitask, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment
Benefits

MCI offers competitive compensation and benefits packages that recognize and reward our team members' efforts.

Our team members enjoy various benefits, including HMO coverage, dental coverage, free meal during training, career growth and learning opportunities, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, employee shuttle services, company retreats and off-site events, and more.

MCI tailors its offerings to fit the needs of our diverse team across subsidiaries and locations.

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