Teleperformance Philippines Healthcare Manager

7 days ago


Manila, National Capital Region, Philippines Teleperformance Full time

Seeking an accomplished Senior Director of Healthcare to join Teleperformance Philippines' executive leadership team.

About the Opportunity

This senior leadership role offers the chance to drive business growth, optimize operational processes, and lead large teams effectively. Key responsibilities include ensuring client satisfaction, developing strategic plans, and maintaining compliance with industry standards.

Responsibilities
  1. Operational Leadership: Drive operational excellence through efficient, high-quality service delivery, and compliance with industry standards.
  2. Client Management: Foster strong relationships with key clients to understand their needs and deliver tailored solutions that meet their expectations.
  3. Strategic Planning: Collaborate with stakeholders to develop and implement strategic plans that drive business growth, improve operational efficiency, and achieve financial targets.
  4. Team Leadership: Lead, mentor, and develop a team of operations managers and other staff, promoting a culture of innovation, collaboration, and continuous improvement.
Qualifications
  • Healthcare Industry: A minimum of 10 years of experience in the healthcare industry, with at least 5 years in a senior leadership role.
  • BPO Environment: A minimum of 7 years of experience in managing operations within a BPO environment.
  • Industry Expertise: A deep understanding of the healthcare industry, including regulatory requirements, industry trends, and best practices.


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