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Healthcare Operations Director

2 weeks ago

Manila, National Capital Region, Philippines Teleperformance Full time

Join Teleperformance Philippines in a critical leadership position as Senior Director of Healthcare.

About the Role

This senior leader plays a pivotal role in overseeing and optimizing operational processes within the healthcare vertical. The key responsibilities include ensuring client satisfaction, driving strategic initiatives, and leading large teams effectively.

Key Responsibilities
  1. Operational Leadership: Oversee day-to-day operations within the healthcare vertical to ensure efficiency, quality, and compliance with industry standards.
  2. Client Management: Build strong relationships with key clients to understand their needs and deliver high-quality services that meet or exceed their expectations.
  3. Strategic Planning: Develop and implement strategic plans to drive growth, improve operational efficiency, and achieve financial targets within the healthcare vertical.
  4. Team Leadership: Lead, mentor, and develop a team of operations managers and other staff, fostering a culture of excellence, collaboration, and continuous improvement.
  5. Performance Monitoring: Establish and monitor KPIs to track the effectiveness of operations and identify areas for improvement.
  6. Process Improvement: Identify and implement process improvements to enhance service delivery, reduce costs, and increase client satisfaction.
  7. Compliance and Risk Management: Ensure compliance with all relevant regulations, standards, and best practices within the healthcare industry.
Requirements
  • Healthcare Industry: Minimum 10 years of experience in the healthcare industry, with at least 5 years in a senior leadership role.
  • BPO Environment: Minimum 7 years of experience in managing operations within a BPO environment.
  • Industry Expertise: In-depth knowledge of the healthcare industry, including regulatory requirements, industry trends, and best practices.
  • Operational Management: Proven experience in managing operations within a BPO environment, preferably in the healthcare vertical.