Customer Service Professional

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time $30,000 - $40,000
Customer Service Role

We drive the movement of money between buyers and sellers worldwide with our payment solutions for credit, debit, prepaid, and merchant services.

Our global team supports businesses, financial institutions, and cardholders in achieving success.

Key Responsibilities
  • Respond to customer inquiries via phone, email, SMS, and chat to resolve issues according to service standards.
  • Receive and place calls that may require deviation from standard procedures.
  • Answer customer calls, orders, service needs, and complaints, and direct to technical or service areas when necessary.
  • Maintain detailed knowledge of our company's products and services.
  • Analyze customer service needs and communicate with service and technical departments.
What You Will Do
  • Resolve basic payment and account-related requests for assigned clients, including card activations, payments, and updates.
  • Provide standardized responses using client systems and established documentation.
  • Enter required data into client-provided systems and databases.
  • Escalate unresolved customer grievances to experienced representatives or designated departments.
Requirements
  • High School Diploma or Equivalent
  • No Relevant Experience Required
Desired Skills
  • Acquires and applies job skills to complete routine tasks.
  • Works on assignments that are routine to semi-routine in nature.
  • Normally receives detailed instructions and follows established procedures.

We provide equal employment opportunities to all employees and applicants without regard to protected characteristics.

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