Customer Support Ambassador

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

Welcome to a new career opportunity in customer support As a Concierge, you will be the first point of contact for our customers and play a crucial role in delivering an exceptional experience.

This is a high-performance position that requires excellent communication skills, time management abilities, and a passion for providing top-notch service. You will work with a talented team to ensure seamless interactions between customers and our representatives.

About Us

Our company is a leading provider of AI-powered sales and marketing solutions, empowering businesses to elevate their digital presence and drive growth. With a global community of over 2 million users, we are committed to innovation, collaboration, and impact.

We operate in a remote-first environment, with a diverse team of 1,500+ professionals across 15 countries. Our culture values creativity, empathy, and open communication, making us a great fit for those who thrive in a dynamic setting.

The Role

As a Concierge, your primary responsibility will be to greet customers, route them to the right team member, and facilitate video calls, chats, and other interactions. You will also work closely with managers and senior specialists to resolve urgent escalations and provide feedback to improve the customer experience.

To succeed in this role, you will need excellent phone, email, and instant messaging skills, as well as strong organizational and time management abilities. Prior experience as a receptionist or administrative assistant is preferred, but not required.

Key Responsibilities
  • Greet customers and route them to the appropriate team member
  • Answer video calls, chats, and reroute customers as needed
  • Work with managers and senior specialists to resolve urgent escalations
  • Educate customers on chat and zoom support functions
  • Provide feedback to leadership to improve customer experience
  • Connect senior specialists with scheduled customers
Requirements
  • High school diploma or equivalent required
  • Prior experience in customer-facing roles (reception, scheduling, etc.) preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Ability to work from home with reliable internet connection

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