Customer Service Ambassador

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time $40,000 - $50,000

The Role

We are seeking a skilled professional to fill the position of Customer Service Representative. The successful candidate will be responsible for providing quality and efficient customer service to distributors by responding to phone or e-mail requests.

This role involves answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues in a timely and professional manner.

  • Key Responsibilities:
  • Provide quality customer service to internal and external customers
  • Analyze and resolve customer complaints in a fair and timely manner
  • Process sales orders and maintain accurate records
  • Respond to customer inquiries and provide technical support as needed
  • Maintain effective communication with internal sales personnel and management regarding customer sensitive issues
  • Meet established departmental KPIs
  • Support Accounts Receivable by investigating disputed payments and process credit memos as needed
  • Resolve quote or purchase order discrepancies for all customer orders
  • Monitor Key Accounts and proactively notify customers of late orders, issue credits and/or RMA's, file customer complaints, track shipments, and run open order reports as needed
  • Manage difficult or emotional customer situations in a professional manner
  • Maintain accurate records and reports as required
  • Perform other duties as assigned

Requirements:

To be successful in this role, you will need:

  • A strong commitment to delivering excellent customer service
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic computer skills and knowledge of MS Office software
  • A high school diploma or equivalent is required; a degree in business or a related field is an asset

What We Offer:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.

About Us:

We are a global company with a long history of providing high-quality products and customer-driven services. Our employees are our greatest asset, and we strive to create a positive and inclusive work environment that supports their success.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to us via email. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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