French-English Customer Experience Specialist

2 days ago


Iloilo City, Western Visayas, Philippines beBeeAmbassador Full time $40,000 - $60,000
Global Customer Support Ambassador

We're looking for an exceptional individual who can excel in our customer support team. As a Global Customer Support Ambassador, you will be the first point of contact for customers from French-speaking regions, providing timely, friendly, and accurate support via voice calls and live chat.

You will answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it's helping track an order, explain a product, or fix an issue.

  • Deliver outstanding support in French and English to meet customer needs
  • Troubleshoot customer issues and provide step-by-step solutions
  • Log all customer interactions accurately and maintain high-quality records
  • Identify trends and share feedback to improve processes and deliver better outcomes
  • Collaborate with your team to stay updated on priorities and drive results
Requirements

To succeed in this role, you will need:

  • Fluency in French and English (spoken and written)
  • At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
  • Experience with bilingual customer support is an advantage
  • Proficiency in tools like Zendesk, Gorgias, Shopify, or similar platforms
  • Calm under pressure and solution-oriented approach
  • Strong attention to detail and genuine desire to help people
  • Comfortable working remotely and collaborating with a distributed team
Benefits
  • Competitive pay with annual reviews
  • Paid time off to recharge and prioritize well-being
  • Monthly health stipend to support overall health
  • Performance bonuses based on KPIs and team performance
  • A supportive and collaborative work environment that values growth and accountability
Join Our Team

If you're passionate about delivering exceptional customer experiences and are excited about this opportunity, we encourage you to apply. We look forward to meeting you



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