Mission Critical Operations Specialist

11 hours ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time

Job Description

">

The Mission Critical Operations Specialist will be responsible for ensuring the smooth operation of our core banking systems. This includes monitoring system health, responding to incidents and alerts, and providing level 1 technical support to users and customers.

">

Responsibilities

">
  • Incident Response and Resolution:
  • Monitor system health and respond to incidents and alerts in a timely manner.
  • Troubleshoot technical issues and escalate complex problems to senior team members.
  • Technical Support:
  • Provide expert technical support to users and customers via phone, email, or in-person.
  • Assist with system configurations and setups as needed.
  • Ticket Management:
  • Handle support tickets and service requests in a timely and efficient manner.
  • Document and track incident resolutions to ensure quality and consistency.
  • System Monitoring:
  • Monitor system performance and conduct routine checks to identify potential issues.
  • Implement preventive measures to minimize downtime and optimize system performance.
  • Collaboration:
  • Work closely with other technical teams to resolve issues and implement solutions.
  • Collaborate with the Operations & Maintenance Lead to streamline operations and improve efficiency.
  • Continuous Improvement:
  • Suggest improvements to processes and best practices to enhance overall quality and performance.
  • Participate in training and skill development programs to stay up-to-date with industry trends and technologies.
">

Qualifications and Skills

">
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support and operations, preferably in a core banking environment.
  • Strong knowledge of IT operations, incident management, and troubleshooting.
  • Familiarity with monitoring tools and ticketing systems, including [insert specific tools].
  • Strong knowledge of core banking systems and related technologies, such as Oracle Database, Java, and Web Services.
  • Knowledge of ITIL service framework, with a focus on incident management.
  • Able to work on shifts and on-call work arrangements, as required.
">

Benefits

">

Cobden & Carter International offers a comprehensive benefits package, including competitive salary, medical and dental insurance, retirement plan, and paid time off.

">

Location

">

This role is based in Taguig, PH, with opportunities for remote work and collaboration with global teams.

">

About Cobden & Carter International

">

Cobden & Carter International is a leading provider of financial services and technology solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

">

By Applying

">

You acknowledge that you have read and understood the terms and conditions of this job posting and consent to the collection, storage, and processing of your personal and sensitive information for recruitment and employment purposes.



  • Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    At Ayuda Business Management Solution Inc, we are seeking an experienced HR Operations Specialist to join our team. This is a rewarding opportunity to work in a dynamic environment where you will be responsible for overseeing the day-to-day activities of our HR contact center.About UsAyuda Business Management Solution Inc is a leading provider of innovative...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About UsNityo Infotech is a dynamic company that delivers innovative solutions.Job SummaryWe are seeking an experienced Technical Operations Specialist to join our team. This individual will be responsible for handling customer complaints, analyzing and resolving issues, automating recurring incidents, and providing critical support.Responsibilities:Resolve...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    About the RoleAs a seasoned AML Operations Specialist at Cobden & Carter International, you will play a critical role in ensuring the smooth operation of our Anti-Money Laundering (AML) processes. With a strong background in financial crime analysis and compliance, you will be responsible for managing AML operations alerts, investigating suspicious...


  • Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job Title: Lead Billing Operations SpecialistAt Hunter's Hub Incorporated, we are seeking an experienced Lead Billing Operations Specialist to join our GRS Fees & Billing Team. This is a critical role that requires a high level of expertise in billing operations, financial analysis, and team management.About the Role:In this key position, you will be...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    About the RoleAt Cobden & Carter International, we are seeking a highly skilled Technical Operations Specialist to join our team. This is a critical role that requires strong technical expertise and exceptional communication skills.We offer a competitive salary range of PHP 750,000 - 1,200,000 per annum, depending on experience, plus benefits and...


  • Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    About the RoleWe are seeking a highly skilled Project Manager Operations Specialist to join our team at Hunter's Hub, Inc.Job SummaryThe Project Manager Operations Specialist will assist in the day-to-day operations of our infra division, ensuring that all tasks are completed and projects are delivered on time. This role requires strong analytical and...


  • Taguig, National Capital Region, Philippines Funtomato Consultancy Full time

    Funtomato Consultancy seeks an IT Operations Support Specialist to join our team. As a key member, you will be responsible for ensuring the smooth operation of our systems and services.Job SummaryWe are looking for a highly skilled and motivated individual to fill this critical role. The ideal candidate will have a strong background in IT operations,...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job DescriptionWe are seeking a highly skilled Technical Operations Specialist to join our team at TASQ Staffing Solutions.About the RoleThe successful candidate will be responsible for providing operational engineering and support against global End User Computing platforms. This includes but is not limited to Intune, Active Directory, JAMF etc.You will...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    About Cobden & Carter InternationalWe are a leading international firm providing top-notch technical services. Our team is dedicated to delivering exceptional results in the field of IT operations.Estimated Salary: 50,000 - 70,000 PHP per monthJob Description:The Senior Technical Operations Specialist will play a critical role in ensuring the smooth...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    About the RoleWe are seeking a highly skilled CoreOps Engineer to join our team at Cobden & Carter International. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our core banking systems.The successful candidate will have a strong background in IT operations, incident management, and...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Senior End User Computing Operations SpecialistAbout Us:TASQ Staffing Solutions is a leading provider of technical talent to the IT industry. We are committed to delivering exceptional service and expertise to our clients.Role Overview:We are seeking an experienced Senior End User Computing Operations Specialist to join our team. The successful...


  • Taguig, National Capital Region, Philippines Aspiree Inc Full time

    Job DescriptionThe Aspiree Inc team is seeking a skilled Cloud Native Systems Operations Specialist to join our Infrastructure Operations group. This role will involve working closely with development, cloud platform engineering and architecture teams to design, deploy, and operate cloud-native systems and services.Key Responsibilities:Ensure the smooth...


  • Taguig, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    About Solid Lyndelle Manpower Services Inc.We are a market-leading content technology enterprise, and we're looking for a talented Cybersecurity Operations Specialist to join our team. This is an exciting opportunity to work with cutting-edge technology and be part of a dynamic organization.Job Overview:The Cybersecurity Operations Specialist will play a...


  • Taguig, National Capital Region, Philippines Prime Results Payment Collection Full time

    At Prime Results Payment Collection, we are seeking an experienced Administrative Operations Specialist to support our team with various administrative tasks.We offer a competitive salary of $45,000 - $55,000 per annum, commensurate with experience, in addition to opportunities for growth and professional development.Job Description:We are looking for a...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Company Overview: TASQ Staffing Solutions is a leading provider of professional staffing solutions, dedicated to delivering exceptional talent to the financial services industry.Salary: $120,000 - $180,000 per year, depending on experience.Job Description: As a Data Governance and Risk Management Specialist, you will play a critical role in ensuring the...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    Cobden & Carter International is seeking a highly skilled Operational Efficiency Specialist to join our team. As an Operational Efficiency Specialist, you will be responsible for designing and implementing operational processes that maximize organizational efficiency.The ideal candidate will have a proven track record of experience in process management,...


  • Taguig, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job DescriptionWe are seeking a skilled Financial Operations Specialist to join our team at Solid Lyndelle Manpower Services Inc.About the RoleThis is an exciting opportunity for a highly motivated and organized individual to manage multiple clients, ensuring seamless financial operations. As a Financial Operations Specialist, you will be responsible for...


  • Taguig, National Capital Region, Philippines Wills International Sales Corporation Full time

    Job OverviewThe Financial Operations Associate will play a critical role in supporting the collections team at Wills International Sales Corporation.


  • Taguig, National Capital Region, Philippines J-K Network Services Full time

    We are seeking a highly organized and detail-oriented Operations Support Specialist to join our team at J-K Network Services. In this role, you will be responsible for providing administrative support to our operations team.The ideal candidate will have a bachelor's degree and 6-12 months of experience in an administrative role. You should be proficient in...


  • Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Job Title: Entertainment Operations Specialist">About Us: Ayuda Business Management Solution Inc is a dynamic organization seeking an experienced Entertainment Operations Specialist to oversee the entertainment operations of our restaurant and bar.Estimated Salary: $60,000 - $80,000 per annum">Job Description:">Oversee DJ schedules and payments to ensure...