Mission Critical Operations Specialist
11 hours ago
Job Description
">The Mission Critical Operations Specialist will be responsible for ensuring the smooth operation of our core banking systems. This includes monitoring system health, responding to incidents and alerts, and providing level 1 technical support to users and customers.
">Responsibilities
">- Incident Response and Resolution:
- Monitor system health and respond to incidents and alerts in a timely manner.
- Troubleshoot technical issues and escalate complex problems to senior team members.
- Technical Support:
- Provide expert technical support to users and customers via phone, email, or in-person.
- Assist with system configurations and setups as needed.
- Ticket Management:
- Handle support tickets and service requests in a timely and efficient manner.
- Document and track incident resolutions to ensure quality and consistency.
- System Monitoring:
- Monitor system performance and conduct routine checks to identify potential issues.
- Implement preventive measures to minimize downtime and optimize system performance.
- Collaboration:
- Work closely with other technical teams to resolve issues and implement solutions.
- Collaborate with the Operations & Maintenance Lead to streamline operations and improve efficiency.
- Continuous Improvement:
- Suggest improvements to processes and best practices to enhance overall quality and performance.
- Participate in training and skill development programs to stay up-to-date with industry trends and technologies.
Qualifications and Skills
">- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Proven experience in technical support and operations, preferably in a core banking environment.
- Strong knowledge of IT operations, incident management, and troubleshooting.
- Familiarity with monitoring tools and ticketing systems, including [insert specific tools].
- Strong knowledge of core banking systems and related technologies, such as Oracle Database, Java, and Web Services.
- Knowledge of ITIL service framework, with a focus on incident management.
- Able to work on shifts and on-call work arrangements, as required.
Benefits
">Cobden & Carter International offers a comprehensive benefits package, including competitive salary, medical and dental insurance, retirement plan, and paid time off.
">Location
">This role is based in Taguig, PH, with opportunities for remote work and collaboration with global teams.
">About Cobden & Carter International
">Cobden & Carter International is a leading provider of financial services and technology solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.
">By Applying
">You acknowledge that you have read and understood the terms and conditions of this job posting and consent to the collection, storage, and processing of your personal and sensitive information for recruitment and employment purposes.
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