Technical Operations Specialist

1 week ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time
About the Role

At Cobden & Carter International, we are seeking a highly skilled Technical Operations Specialist to join our team. This is a critical role that requires strong technical expertise and exceptional communication skills.

We offer a competitive salary range of PHP 750,000 - 1,200,000 per annum, depending on experience, plus benefits and opportunities for professional growth.

Job Description

The successful candidate will be responsible for providing level 1 technical support to users and customers, monitoring system health, and responding to incidents and alerts. They will also troubleshoot technical issues, escalate complex problems, and collaborate with other technical teams to resolve issues and implement solutions.

In addition, they will assist with system configurations and setups, handle support tickets and service requests in a timely manner, document and track incident resolutions, monitor system performance, and identify potential issues and take preventive measures.

Required Skills and Qualifications
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field
  • Proven experience in technical support and operations
  • Strong knowledge of IT operations, incident management, and troubleshooting
  • Familiarity with monitoring tools and ticketing systems
  • Strong knowledge of core banking systems and related technologies, such as Oracle Database, Java, and Web Services
  • Mandatory knowledge of ITIL service framework (incident management)
Benefits

We offer a hybrid work setup, dayshift schedule, and a dynamic work environment that promotes teamwork and collaboration. If you are a motivated and experienced technical professional looking for a new challenge, please apply today.



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