Help Customers Deliver Exceptional Experiences
1 day ago
MCI delivers tailored solutions to meet diverse client needs. We are seeking an enthusiastic customer service professional to support various initiatives for prominent clients.
In this role, you will provide exceptional service and assist customers with inquiries.
This is a fantastic opportunity to contribute to high-impact projects with globally recognized brands. If you are a skilled problem solver who excels at delivering memorable customer experiences, we encourage you to apply.
Candidates must have prior call center experience and reside within 80km of our office. Key responsibilities include:
- Handling inbound and outbound calls professionally and efficiently
- Resolving customer issues on the first call through effective problem-solving
- Researching and retrieving information across systems to support customer needs
- Accurately documenting interactions and processing claims
Requirements include strong English language proficiency, previous call center experience, and work-from-home capabilities. We offer competitive compensation and benefits packages, including HMO coverage, dental benefits, and performance-based bonuses.
To be considered, please submit your application, including screening questions and a brief pre-employment test. At MCI, we prioritize diversity and inclusion, providing equal opportunities for all applicants and employees.
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