Deliver Exceptional Customer Experiences

2 days ago


Mandaue City, Central Visayas, Philippines beBeeCommunication Full time ₱27,356 - ₱36,268

We are seeking a Customer Experience Specialist to join our team. This role is perfect for individuals who enjoy working with customers and are passionate about providing exceptional service.

About the Role
  • Claims Processing: You will be responsible for reviewing, assessing, and processing a high volume of routine claims within set timeframes.
  • Customer Communication: You will handle customer inquiries regarding claims status and policy coverage.
  • Documentation: You will ensure all necessary documentation is collected and filed accurately in the system.
  • Collaboration: You will work closely with internal teams to resolve claims efficiently.
Responsibilities
  • Problem-Solving: Troubleshoot basic issues related to our products or services and provide appropriate solutions or alternatives.
  • Product Knowledge: Maintain up-to-date knowledge of our products, services, and policies to assist customers effectively.
  • Customer Education: Assist customers in understanding how to use our products and services, providing guidance as needed.
  • Team Collaboration: Work closely with team members to ensure a seamless customer experience.
Requirements
  • Experience: 0-2 years in a customer-facing role.
  • Communication: Excellent verbal and written communication skills with strong active listening abilities.
  • Problem-Solving: Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
  • Attention to Detail: Strong accuracy, organizational, and time-management skills.


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