Delivering Exceptional Customer Experiences
1 day ago
As a Customer Service Representative, you will be at the forefront of delivering exceptional service to our clients. You will handle customer inquiries through various channels, ensuring timely and effective resolutions.
Responsibilities- Address Customer Concerns: Respond to customer emails, phone calls, live chats, and social media messages in a professional and courteous manner.
- Provide Product Support: Assist customers with orders, shipping, product details, and returns.
- Ensure Quality Responses: Deliver thoughtful, high-quality responses that meet our service standards.
- Effective Communication Skills: Possess excellent verbal and written communication skills in English.
- Customer Service Experience: Have at least one year of experience in customer-facing roles.
- Tech Savvy: Be proficient in using tools like Gorgias, Zendesk, or Shopify.
- Problem-Solving Skills: Demonstrate excellent problem-solving and adaptability.
- Personal Computer Requirements: Own a PC or laptop with an i5 processor or equivalent.
- Internet Speed: Maintain a minimum of 15 Mbps for both upload and download speeds.
We value candidates who are passionate about delivering world-class service and making a meaningful impact. Apply now and start your journey with us
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