Client Relations Manager

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,000,000

About This Role

We are seeking a dedicated and experienced customer success professional to ensure exceptional service delivery to our clients.

The ideal candidate will have a proven track record of managing overall relationships with assigned clients, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction.

Key Responsibilities
  • Manage client relationships in the Australian time zone and handle key accounts.
  • Liaise with internal departments to ensure client needs are fulfilled effectively.
  • Be the voice of the customer and provide internal feedback on how we can better serve them.
  • Maintain and develop customer success strategies and best practices.
  • Stay up-to-date on product development and the latest releases.
  • Conduct business reviews to ensure clients are satisfied with their products and services.
Requirements
  • 1-2+ years experience as a Customer Success or SaaS environment targeting SMBs or enterprise companies.
  • Significant experience in a customer-facing role (SaaS & Fintech industry would be beneficial).
  • Proactive problem-solving skills and ability to improve processes within the company.
  • Strong verbal and written communication skills, with the ability to present and communicate data & issues to senior management.
  • Confidence working with ambiguity, unknown variables, and problem statements (and find ways to bridge those gaps when necessary).
  • Strong interpersonal skills and ability to build rapport with customers.
Our Culture

Our team's diversity is our strength, with individuals from various backgrounds contributing their unique talents.

We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

  • Ownership: We believe in freedom with responsibility.
  • Results: We're doers who overcome obstacles with a can-do attitude.
  • Curiosity: Curious minds thrive here.

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