Senior Knowledge Management Expert

2 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

About TASQ Staffing Solutions

We are a leading staffing solutions provider, and we're seeking a highly skilled Senior Knowledge Management Expert to join our team.

Job Summary:

This is an exciting opportunity for a results-driven individual to take on a senior role in knowledge management. As a Senior Knowledge Management Expert, you will be responsible for providing advanced-level support, ensuring maximum availability and performance of our knowledge systems.

Main Responsibilities:

  • Knowledge Management: Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage, classifying them as public, private, obsolete, or restricted.
  • Process & SLA Compliance: Support the team lead in identifying and developing training needs and contents, reviews, and escalation with the objective to meet SLA targets for the specific process within guidelines, policies, and norms of the company.
  • Transition Coordination Process Definition & Documentation: Assist in defining and documenting transition coordination processes.
  • Knowledge Management: Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.

Qualifications:

  • Bachelor's degree graduate or equivalent experience.
  • Minimum 2 years' experience as an Assistant TL/Interim/SME.
  • Experience working under an International Financial Bank Accounts (required).
  • Fraud, Collection, Care experience is preferred.
  • Willingness to work in rotational shifts.

What We Offer:

  • An estimated salary range of $65,000 - $80,000 per annum, depending on location and experience.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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