Support Operations Lead

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time $100,000 - $150,000
Support Team Manager Job Description

This is a key leadership role that involves managing and scaling the support operations department.

  • Manage Support Operations: Oversee the daily operations of the support team, including scheduling, ticket management, and escalation processes.
  • Lead Team Members: Mentor and guide a team of support specialists, providing guidance and feedback to help them grow in their roles.
  • Collaborate with Cross-Functional Teams: Work closely with engineering, product, and compliance teams to ensure alignment on support functions and company goals.

The ideal candidate will have 3+ years of experience in customer support management, preferably in healthcare or tech. They will be comfortable using Zendesk and other remote collaboration tools, and have excellent interpersonal and presentation skills.

Required Skills:

  • Zendesk expertise, including automation, reporting dashboards, and macros
  • Strong understanding of healthcare workflows, especially urgent care, telehealth, pharmacy, or nursing contexts
  • Excellent communication and presentation skills
  • Proactive problem-solving approach and high accountability

Benefits:

  • Opportunity to work with a growing startup in the healthcare industry
  • Flexible work schedule, including the possibility of working from home
  • Opportunities for professional growth and development

What We're Looking For:

  • Someone who is passionate about delivering exceptional customer support
  • Someone who is able to work independently and as part of a team
  • Someone who is adaptable and able to navigate ambiguity

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