Sr. Operations Lead

1 week ago

Biñan, Calabarzon, Philippines beBeeOperations Full time $14,400 - $18,000
Job Title: Sr. Operations LeadAbout the Role

We are seeking an experienced Sr. Operations Lead to oversee our support operations and drive continuous improvement initiatives.

This is a challenging role that requires strong analytical and strategic skills, as well as excellent communication and leadership abilities.

  • Key Responsibilities:
  • Drive operational reviews, planning cycles, and process improvement initiatives to enhance efficiency and effectiveness.
  • Manage and coach the support operations team to ensure they have the necessary tools and training to succeed.
  • Develop and implement dynamic scheduling models to ensure 24/7 coverage and optimal staffing across time zones.
  • Lead short- and long-term volume forecasting using historical data, seasonality, and projected business growth.
  • Monitor real-time performance and adjust staffing or priorities to maintain SLAs.
  • Skills and Qualifications:
  • Strong analytical and problem-solving skills, with experience in data analysis and metrics-driven decision making.
  • Excellent communication and leadership abilities, with a proven track record of leading high-performing teams.
  • Familiarity with support tooling and systems, including Zendesk, Deel, Time Doctor, internal knowledge bases, and workforce management platforms.
  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • Prior experience in a similar role, preferably in a global support team.
  • What We Offer:
  • A competitive salary and benefits package.
  • Ongoing professional development and training opportunities.
  • A collaborative and dynamic work environment.
  • The chance to make a meaningful impact on our customers' experiences.
  • How to Apply:
  • If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter.
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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