Senior Business Insight Manager

1 week ago

Barcelona, Philippines beBeeBusiness Full time $150,000 - $175,000

Unlock Your Potential as a Senior Business Insight Leader

At our company, we're on a mission to deliver exceptional customer experiences and drive business growth through innovative solutions.

We're seeking a talented Senior Business Insight Manager to join our team. As a key member of our leadership team, you'll play a vital role in shaping our business strategy and driving transformation initiatives.

Job Responsibilities:

  • 1. Strategic Transformation Leadership
    • Develop and execute enterprise-wide transformation programs focused on cost reduction, process efficiency, and quality improvement.
    • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.).
  • 2. AI/ML-Driven Innovation
    • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions.
    • Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
  • 3. Process Reengineering & Six Sigma
    • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
    • Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
  • 4. Cross-functional Program Execution
    • Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.
    • Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation.
  • 5. Capability Building & Change Management
    • Drive organizational maturity in digital transformation, citizen development, and AI literacy.
    • Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement.

Requirements:

  • Proven experience in business transformation, AI/ML adoption, and process reengineering.
  • Strong leadership skills, with the ability to drive cross-functional teams and influence stakeholders.
  • Excellent communication and interpersonal skills, with the ability to collaborate with diverse groups.
  • Strategic thinking, with a focus on business outcomes and ROI.
  • Familiarity with Agile methodologies and DevOps practices.

What We Offer:

  • A competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Join Our Team:

We're committed to creating a workplace that's inclusive, diverse, and empowering. If you're passionate about business innovation and want to make a meaningful impact, apply now to become our next Senior Business Insight Manager

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