Remote Customer Support Representative

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCareer Full time ₱252,664 - ₱399,994

Customer Support Opportunity

Are you a detail-oriented and empathetic individual with excellent communication skills? Do you have experience working with customer service software and enjoy helping others resolve issues? We are looking for a skilled Customer Support Agent to join our team in a fully remote environment.

About the Role:

We provide top-notch customer support through multiple channels, including chat, email, and phone. As a Customer Support Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

  • Respond to customer inquiries via chat, email, or phone in a professional and friendly manner
  • Handle product-related inquiries, order tracking, returns, and account concerns
  • Utilize customer service software to manage tickets and ensure timely resolution

Requirements:

To succeed in this role, you will need:

  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with customer service software
  • Ability to work independently and handle multiple conversations at once
  • Empathetic and patient approach when addressing customer concerns
  • Strong attention to detail and organizational skills

What We Offer:

As a valued member of our team, you can expect:

  • Competitive pay with annual performance-based increases
  • Paid time off so you can rest and recharge
  • Health and dental insurance or a health stipend to make you feel your best
  • Holiday bonuses in appreciation of your hard work
  • Fully remote setup - work from anywhere you're comfortable

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply. Please use application code CS when submitting your application.

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