Remote Customer Support Specialist

1 day ago


Cagayan de Oro, Northern Mindanao, Philippines beBeeEmpathy Full time ₱28,000 - ₱38,000
Customer Support Representative

We are seeking a skilled and empathetic customer support representative to join our team. This is a remote opportunity that requires strong communication skills, technical knowledge of Shopify and Gorgias, and the ability to work independently.

This role involves responding to customer inquiries via chat, email, or phone in a professional and friendly manner. You will handle product information, order tracking, returns, and account concerns while utilizing Gorgias and Shopify to manage tickets efficiently.

Key responsibilities include staying informed on product updates and support practices to ensure a consistent customer experience. Additionally, you will be required to maintain accurate records and communicate effectively with colleagues.

Requirements
  • 1 year of experience with both Shopify and Gorgias
  • Excellent written and spoken English communication skills
  • Able to work independently and handle multiple conversations at once
  • Patient, reliable, and empathetic when addressing customer concerns
Benefits
  • Competitive compensation package
  • Paid time off for rest and recharge
  • Health insurance options
  • Holiday bonuses
  • Fully remote setup allowing flexibility
What We Offer
  • Opportunities for growth and development
  • A supportive and collaborative work environment
  • The chance to make a meaningful impact on customer satisfaction


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