Senior Business Development Manager

2 weeks ago

Ayala Alabang, National Capital Region, Philippines beBeeClient Full time $105,000 - $145,000
Job Overview:

The Associate Director of Client Management role involves leading a team of client managers who support enterprise clients in Asia. This position is responsible for driving client satisfaction, retention, and accelerating service adoption.

This strategic leader will build high-performing client engagement teams, foster deep relationships with key clients, and serve as a trusted commercial partner to Customer Success and Sales.

Main Responsibilities:
  • Leadership & Team Management: Hire, lead, mentor, and develop a team of client managers to support multiple markets in Asia.
  • Client Success & Relationship Management: Build and maintain relationships with key clients, drive initiative to improve client onboarding speed, reporting, and service delivery.
  • Process Auditor: Provide high-level updates to clients on process initiatives/SLA Management, action planning with client feedback, and data-driven decision-making.
Qualifications:
  • Education: Bachelor's degree required; MBA or equivalent is a plus.
  • Experience: 10+ years of experience in Customer Success, Account Management, or Client Services, with at least 5+ years in a leadership role managing regional or global teams of B2B client-engagement teams.
  • Skills: Strong track record in managing enterprise B2B client relationships, preferably within HRTech, SaaS, or professional services industries.

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