Customer Service Leader

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱750,000
Job Title: Customer Support Manager

This role involves leading a high-performing support team to deliver exceptional customer experiences across the globe. The ideal candidate will foster an inclusive, collaborative, and productive culture.

Key Responsibilities:
  • Develop and manage a skilled support team through coaching and skill development opportunities.
  • Set and achieve goals, manage performance, celebrate successes, and motivate improvement where necessary.
Delivering Exceptional Customer Experience:
  • Ensure excellence in support provided through empathy and clarity in all customer interactions.
  • Contribute to the creation of seamless experiences with other teams to facilitate trialist onboarding, account management, and churn mitigation.
  • Expand and improve content and accessibility of resources available to users.
Driving Product Fixes and Improvements:
  • Understand the product and its use cases to effectively communicate with the product team and solve complex issues.
  • Be the ultimate 'voice of the customer', delivering feedback to shape the product roadmap based on common customer needs and questions.
  • Improve bug resolution through process and communication with the product team.

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