
Real Time Data Analyst
2 days ago
Real-Time Data Analyst
About This RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for managing and balancing service levels across various lines of business and products.
- Update and process data for real-time performance analysis
- Obtain quantifiable performance figures to make critical recommendations
- Monitor the queue for the Operations account against service levels
- Communicate with Operations Management to respond to issues
To succeed in this role, you will need:
- A high school diploma or equivalent
- At least 1 year of experience in workforce management or a related field
- Strong analytical skills to review information and make recommendations
- Excellent communication skills to keep employees informed
- Ability to handle pressure and adapt to changing situations
This is a full-time position with weekdays, weekends, and nighttime availability. If you are a team player with excellent problem-solving skills, we encourage you to apply for this challenging and rewarding role.
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