Real-Time Analyst

3 weeks ago


Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time

Real-Time Analyst role at Maxicare Healthcare Corporation.

Responsibilities
  • Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intraday patterns, root cause analysis)
  • Perform real-time analyses of performance data and respond appropriately (e.g., monitor intra-day activities, perform trend analysis, monitor adherence)
  • Review and make decisions for the same day unplanned, off-phone requests and proactively communicate and follow up with site operations to execute all planned and real-time activities.
  • Produce daily, weekly and monthly reports (Intraday, Adherence, Shrinkage, etc)
Educational Background
  • College Graduate
Experience And Training
  • At least 2 years of experience
Skills Requirements
  • Critical Thinking Skills
  • Planning and Organizing Skills
  • Communications Skills
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • Hospitals and Health Care
#J-18808-Ljbffr
  • Real Time Analyst

    3 days ago


    Makati City, National Capital Region, Philippines eTeam Full time ₱600,000 - ₱900,000 per year

    Job Title: Real-Time Analyst Location: Taguig (On-site) Salary: ₱60,000/month Contract Duration: 6 months Employment Type: Full-time, On-siteAbout the RoleWe are seeking a Real-Time Analyst (RTA). In this role, you will play a critical part in ensuring SLAs are met by monitoring queues, optimizing staffing, and providing real-time operational support to...

  • Real Time Analyst

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time

    Job Description:. TheReal-Time Analyst (RTA)is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Primary Duties and Responsibilities:Real-time monitoring of all...


  • Makati City, National Capital Region, Philippines beBeeDataAnalyst Full time ₱5,000 - ₱8,000

    Real-Time Data AnalystAbout This RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for managing and balancing service levels across various lines of business and products.Update and process data for real-time performance analysisObtain quantifiable performance figures to make critical recommendationsMonitor...


  • Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time $104,000 - $130,878 per year

    The Workforce Real Time Analyst is responsible for monitoring and managing the daily operations of a contact center to ensure key performance indicators are met. This role involves making real-time adjustments to staffing based on call volume, agent adherence, and other critical metrics. The ideal candidate will have strong analytical skills, excellent...

  • Real Time Analyst

    2 weeks ago


    Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    ***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Real Time...

  • Real Time Analyst

    3 weeks ago


    Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    ***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Real Time...


  • Caloocan City, National Capital Region, Philippines beBeePerformance Full time ₱900,000 - ₱1,500,000

    Real Time Performance AnalystWe are seeking an experienced and detail-oriented Real Time Performance Analyst to join our team. As a key member of our operations group, the successful candidate will be responsible for managing service levels across various locations, lines of business, and products.This role is ideal for someone who enjoys analyzing data,...

  • Real Time Analyst

    3 weeks ago


    Quezon City, National Capital Region, Philippines Manulife Financial Full time

    The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position ResponsibilitiesMonitor real-time adherence across multiple sites, handle adherence issues, and log...

  • Real Time Analyst

    2 weeks ago


    Quezon City, National Capital Region, Philippines Manulife Financial Full time

    The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position ResponsibilitiesMonitor real-time adherence across multiple sites, handle adherence issues, and log...

  • real time analyst

    2 weeks ago


    Quezon City, National Capital Region, Philippines Private Advertiser Full time $104,000 - $130,878 per year

    Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Updates and processes data for real-time performance analysis.Obtains quantifiable performance figures (i.e. call volume, AHT,...