Workforce Real Time Analyst

4 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time $104,000 - $130,878 per year

The Workforce Real Time Analyst is responsible for monitoring and managing the daily operations of a contact center to ensure key performance indicators are met. This role involves making real-time adjustments to staffing based on call volume, agent adherence, and other critical metrics. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proven track record in a BPO environment.

Work setup:

Onsite - Edsa, Quezon City

Qualifications

  • At least two years of college completed or a college graduate.
  • A minimum of two years of experience as a Real Time Analyst in a BPO setting is required.
  • Knowledge of Power BI is preferred.
  • Must possess good communication skills.

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