Ecommerce Operations Expert

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time $214,000 - $231,000
E-Commerce Operations Specialist

We are seeking an experienced E-Commerce Operations Specialist to manage customer interactions, process orders, and maintain accurate data entry within a fast-paced e-commerce environment.

This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple e-commerce platforms.

Key Responsibilities:

  • Customer Service: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Order Processing: Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the seller account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track account performance, report discrepancies, and optimize workflows.
  • Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify, and other e-commerce platforms.

Qualifications:

  • Experience: Minimum 2-3 years of experience in e-commerce order processing or similar roles.
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • Skills:
    • Strong proficiency in data entry with high accuracy and attention to detail.
    • Excellent customer service skills with experience in chat, email, and phone support.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify.
    • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Strong written and verbal communication skills in English.
    • Problem-solving mindset to handle complaints and order discrepancies.

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