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IT Support Engineer

1 week ago

Cebu City, Central Visayas, Philippines Bold Business Full time

Bold Business is hiring an IT Support Engineer - Network Services to help us maintain our network infrastructure. This role requires expertise in network monitoring tools, troubleshooting, and problem-solving skills.

Key Responsibilities:Network Performance:
  • Monitor network systems and detect anomalies, issues, and outages
  • Proactively address performance bottlenecks and service degradation
Incident Response:
  • Troubleshoot network-related incidents, including connectivity issues and packet loss
  • Escalate critical incidents to the appropriate teams according to established protocols
Network Security:
  • Monitor the network for security threats and unauthorized access
  • Collaborate with the security team to implement countermeasures for detected vulnerabilities
Documentation & Reporting:
  • Maintain up-to-date documentation of network configurations, incident reports, and troubleshooting steps
  • Generate and review performance and incident reports for the NOC Manager