Application Support Engineer

5 days ago


Cebu City, Central Visayas, Philippines Qualfon Philippines, Inc. Full time

Total Vacancies: Four (4) Application Support Engineers

Work arrangement: On-site (IT Park, Cebu)

Work schedule: PH night shift

GENERAL DESCRIPTION:

This position provides 1st and 2nd level support in order to fix customer transaction issues received via email, cases, and our ticketing systems. Additionally, this position provides 3rd level of support, responsible for identifying and solving issues within multiple components of critical business systems using Oracle PLSQL. The typical day will involve troubleshooting, debugging, and resolving technical issues to ensure Customer Delivery Success. Candidate needs to quickly become an SME for Data Operations. Experience in Call Center/ Customer Support activities. Strong Proficiency in SQL/ PLSQL Skills/Oracle utilities. Sql loader.

Responsibilities:

  1. Provide technical support for critical business systems, including troubleshooting, debugging, and resolving issues related to Oracle PLSQL.
  2. Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely resolution of problems.
  3. Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and standard operating procedures.
  4. Status Reports/Monitoring/Metrics KPI Reporting for Leadership.

Qualifications:

  • At least 4 yrs. of experience in Oracle SQL is required.
  • At least 4 yrs. of experience in Oracle PL/SQL is required.
  • Required experience in troubleshooting, debugging, and resolving technical issues related to Oracle PLSQL.
  • Required experience in collaborating with cross-functional teams to identify and resolve complex technical issues.
  • Required experience in developing and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and standard operating procedures.
  • Knowledge of Java, SOA, and Web Services is preferred.
  • Knowledge of a Unix-based operating system is desirable.
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