Engineering Support Expert

4 days ago


Cebu City, Central Visayas, Philippines AvePoint Public Sector Full time
The Role

AvePoint is seeking a Customer Success Engineer to support our customer-facing teams. This role involves working closely with our Customer Success Managers to ensure seamless customer experiences.

Main Responsibilities
  • Collaborate with the Customer Success Team to develop and implement effective customer engagement strategies.
  • Provide technical guidance to customers on product health checks, configuration, and best practices.
  • Identify and address customer pain points through proactive outreach and issue resolution.
  • Act as a liaison between sales teams and customer success managers to facilitate smooth handoffs and ensure successful customer outcomes.
Essential Skills
  • Bachelor's degree in Computer Science or Engineering (preferable).
  • Minimum 2 years of experience in a technical field.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work autonomously and prioritize tasks effectively.
  • Familiarity with Microsoft technologies and AvePoint products.


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