Technical Support Professional

19 hours ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱35,000 - ₱50,000
Remote Technical Support Specialist

We are seeking a skilled and dedicated Remote Technical Support Specialist to join our team. As a key member of our support desk, you will play a crucial role in delivering exceptional technical support and assistance to our diverse client base.

Your primary responsibilities will include providing hands-on technical support via phone or email, resolving end-user issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, Microsoft Windows 10/11, and networking solutions.

You will strive for first call resolution by efficiently and effectively addressing client issues during initial contact. You will also troubleshoot and resolve problems related to server, network, and applications technologies, with exposure to various networking manufacturers such as Cisco, Extreme, Sophos, Fortinet, and Palo Alto.

In addition, you will collaborate with Senior Network or System Engineers, asking questions and learning from experiences to enhance your skills and contribute to the team's success.

Requirements
  • At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
  • Excellent written and verbal communication skills and a strong customer service orientation.
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, Azure Virtual Desktops.
  • Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms.
  • Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).
Benefits
  • Brand new work-from-home equipment (laptop, desktop monitor, headset)
  • Mandatory government benefits + 13th month pay
  • HMO (medical & dental) + 1 dependent
  • 15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar
  • Birthday Leave
  • Year-End Bonus
  • Training classes and certifications applicable to your professional career are paid for on a regular basis for all employees interested.

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