Expert Technical Support Professional
1 day ago
Technical Support Specialist
">Our organization is seeking an experienced Technical Support Specialist to join our remote team. This role offers the opportunity to make a significant impact while working with cutting-edge solutions.
">Key responsibilities include resolving customer support tickets and ensuring timely updates, as well as troubleshooting technical issues and collaborating with clients to deliver optimal outcomes.
">Required skills and qualifications include 4+ years of experience in SQL, production environments, and client support, along with Linux OS support and network administration knowledge.
">Familiarity with relational databases (Oracle/PostgreSQL) and strong communication and problem-solving skills are also essential.
">Benefits include fully remote work, health insurance, life insurance, lifestyle rewards program, gratuity, and more.
">Working for our organization offers the perfect opportunity to fulfill professional goals and achieve personal dreams. We empower our employees to make a difference and have an award-winning culture.
">What You'll Do:
">- Resolve customer support tickets and ensure timely updates">
- Troubleshoot technical issues (SQL, Linux, networking, VPNs)">
- Collaborate with utility clients to deliver the best outcomes">
- Provide after-hours/holiday support when required">
What We're Looking For:
">- 4+ years' experience in SQL, production environments, and client support">
- Linux OS support and network administration knowledge">
- Familiarity with relational databases (Oracle/PostgreSQL)">
- Strong communication and problem-solving skills">
- Certification in ITIL/ITSM or similar frameworks">
Nice To Have:
">- Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience">
- Utility industry or Smart Grid exposure">
- ITIL/ITSM background">
Perks & Benefits:
">- Fully remote work">
- Health & life insurance, lifestyle rewards program, gratuity, and more">
Our Organization:
">We are a leading provider of mission-critical software solutions for various industries. Our company values include empowering employees to make a difference and having an award-winning culture.
">Our benefits package includes comprehensive health insurance, life insurance, and a range of other perks.
">Join us and be part of a dynamic team that is passionate about delivering exceptional results.
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