Business Excellence Transformation Lead
3 weeks ago
Key Responsibilities:
- Drive process improvement initiatives across various business units, leveraging expertise in analysis, employee input, and project management to enhance existing process performance.
- Develop and deliver strategic Operational/Delivery Excellence training programs and coach business stakeholders on business excellence principles.
- Collaborate with the organization to create, monitor, measure, and analyze standardized processes, ensuring seamless execution and continuous improvement.
- Support the development and implementation of a formal management review process for Key Performance/Operating results, providing training and coaching to functional areas on measurement principles.
- Contribute to the creation of weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings, ensuring alignment with strategic objectives.
- Facilitate and participate in cross-functional Process Improvement Initiatives and root cause analysis, driving impactful solutions.
- Implement strategic quality direction into operational guidelines and practices, fostering a quality culture across the organization.
- Develop and maintain support assets, such as tracking tools for operational excellence success stories and root cause/lessons learned from actual delivery experiences.
- Communicate key quality issues and business opportunities to senior management stakeholders.
Additional Requirements:
- Available for mid-shift schedules, with weekends off.
- Project/Team Location: Taguig Uptown Bonifacio Tower 3.
Essential Skills and Qualifications:
- Black Belt Trained or Certified with relevant experience in AI and RPA.
- Minimum 15 years of overall experience in Business Excellence under BPO or Shared Services industry.
- At least 10 years of experience in a leadership position.
- Local or open to non-local candidates.
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