Business Excellence Transformation Lead

3 weeks ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Key Responsibilities:

  • Drive process improvement initiatives across various business units, leveraging expertise in analysis, employee input, and project management to enhance existing process performance.
  • Develop and deliver strategic Operational/Delivery Excellence training programs and coach business stakeholders on business excellence principles.
  • Collaborate with the organization to create, monitor, measure, and analyze standardized processes, ensuring seamless execution and continuous improvement.
  • Support the development and implementation of a formal management review process for Key Performance/Operating results, providing training and coaching to functional areas on measurement principles.
  • Contribute to the creation of weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings, ensuring alignment with strategic objectives.
  • Facilitate and participate in cross-functional Process Improvement Initiatives and root cause analysis, driving impactful solutions.
  • Implement strategic quality direction into operational guidelines and practices, fostering a quality culture across the organization.
  • Develop and maintain support assets, such as tracking tools for operational excellence success stories and root cause/lessons learned from actual delivery experiences.
  • Communicate key quality issues and business opportunities to senior management stakeholders.

Additional Requirements:

  • Available for mid-shift schedules, with weekends off.
  • Project/Team Location: Taguig Uptown Bonifacio Tower 3.

Essential Skills and Qualifications:

  • Black Belt Trained or Certified with relevant experience in AI and RPA.
  • Minimum 15 years of overall experience in Business Excellence under BPO or Shared Services industry.
  • At least 10 years of experience in a leadership position.
  • Local or open to non-local candidates.


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