Technical Support Specialist

2 days ago


Caloocan City, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $40,000

This is a technical support role that involves assisting customers via various communication channels. The ideal candidate will have a passion for technology and excellent communication skills.

Key Responsibilities:
  • Provide technical assistance via calls, chats, and emails
  • Analyze complex technical issues to provide effective solutions
  • Collate data to ensure accurate technical information is collected
  • Maintain up-to-date knowledge of client products and services
  • Evaluate customer satisfaction with each interaction
Requirements:
  • Strong English language skills (C1 level)
  • Prior experience in technical support or a similar field is mandatory
  • Excellent problem-solving and analytical skills, attention to detail
  • Basic understanding of computer networks and cybersecurity fundamentals
  • A customer-focused and responsible attitude
Preferred Qualifications:
  • Experience working with CRM systems, preferably Zendesk
  • Familiarity with engineers and technical teams
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco technologies
About Us:

We are a leading provider of secure technical support and CX services for tech companies worldwide. We welcome individuals from diverse backgrounds and experiences.



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