Technical Support Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeProblemSolving Full time ₱3,500,000 - ₱4,500,000
Job Role Summary

The primary function of the Technical Support Specialist is to offer technical assistance to customers and internal teams through various communication channels. This role requires exceptional proficiency in all areas related to client products, outstanding communication skills, and the ability to thrive in a dynamic environment.

Key Responsibilities
  • Provide support for troubleshooting and resolving technical issues via phone, chat, and ticket channels.
  • Identify bugs, test, reproduce, report, and assist with fixes and testing.
  • Contribute to the creation of documentation and training materials for external and internal use.
  • Maintain clear and concise communication with customers, team members, and engineers.
Requirements and Qualifications
  • Minimum 4+ years of experience in Tier 1 level Technical Support and Customer Service.
  • Ability to handle high volumes of tickets, calls, and chats.
  • Bachelor's degree in Computer Engineering or equivalent.
  • Excellent communication and customer service skills are essential.
Core Competencies
  • Technical problem-solving skills.
  • Strong analytical and critical thinking abilities.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
Preferred Skills and Experience
  • Experience with software development lifecycle and ITIL framework.
  • Knowledge of client products and services.
  • Understanding of technical systems and architectures.
  • Proficiency in multiple communication channels (phone, chat, email).

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