
Cybersecurity Technical Support Specialist
2 days ago
We're seeking a skilled technical support specialist to join our team. As a member of our technical services team, you'll provide critical assistance to learners across our platforms.
About the JobThis is a full-time salaried position with flexible shift work hours, including evenings and weekends. You'll collaborate with cross-functional teams to enhance processes, validate product features, and drive successful learner outcomes.
- Provide general and technical support via chat and email.
- Offer technical support for networking, Linux, and Windows systems.
- Mentor learners by guiding them through our foundational learning materials.
- Grade exams for OffSec certifications.
- Test, verify, and validate products before release.
- Collaborate with teams to troubleshoot issues and achieve common goals.
- Bachelor's degree in Computer Science or Information Security.
- Strong knowledge of networking, virtualization, Linux, and Windows systems.
- Excellent communication skills.
- Strong analytical and investigative skills.
- Experience in mentoring individuals in cybersecurity subjects.
This role offers a unique opportunity to make a meaningful impact on the learning experience of our users. You'll be part of a dynamic team that values collaboration, innovation, and continuous improvement.
We strive to create a work environment that is inclusive, supportive, and challenging. If you're passionate about technology and education, we encourage you to apply for this exciting opportunity.
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