Benefits Expert

7 hours ago

Bacoor, Calabarzon, Philippines beBeeBenefits Full time $63,036 - $84,492
Benefits Specialist

We are seeking a skilled professional to provide employer support for benefit inquiries from customers in North America.

This is a client-facing role requiring excellent analytical and problem-solving skills, as well as strong communication skills, both verbal and written. A high school diploma or GED is required, with a bachelor's degree in business, human resources, or equivalent experience desired.

  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via CRM tool.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center.
  • Configuration: Understand and explain benefit features and benefit plan configuration.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits.
  • Create Standard Operating Procedures: Create SOPs for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.

Maintain the highest level of customer satisfaction through a detailed understanding of the customers' business needs and practices. Participate in process improvement projects and support internal organizational change initiatives. Benefits include compensation package that supports overall success.

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